Retail Operations Manager, April 2023 – August 2023
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Advised and partnered with executive-level stakeholders on the planning and execution of the company’s first permanent retail location (expected to open in 2024), including eight month period spanning previous role
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Led weekly vendor meetings with a team of 20+ external partners to resolve roadblocks, establish timelines, and manage budgets in alignment with company expectations
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Collaborated closely with design firm, architect, and builder to ensure renderings and floor plans appropriately reflected brand identity and executive feedback
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Garnered consistent, unsolicited praise from company leadership for proactively identifying risks and presenting thoughtful solutions
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Navigated complex application processes, successfully obtaining approval to build desired storefront in a landmark-designated neighborhood
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Opened temporary, cost-neutral retail location – Hodinkee Suite – to drive in-person sales and test proof of retail concept in H2 2023
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Partnered with strategically leveraged in-house resources to furnish temporary retail location, upholding visual consistency with the company’s brand guidelines
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Partnered with Commercial team to determine compelling inventory selection based on data analysis of consumer trends
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Managed retail inventory lifecycle, working cross-functionally with Logistics and Merchandising teams to transport product and ensure locations and quantities were accurately reflected across stock-keeping systems
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Implemented POS system for Sales team, streamlining the ability to accept in-person and split payments, resulting in $100k+ incremental revenue within first 2 months
Business Operations Manager, January 2022 – April 2023
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Served as Project Manager for the company’s first retail initiative, well beyond Business Operations Manager job description
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Oversaw operations at two office locations – New York and Atlanta – owning all vendor relationships and ensuring high-level maintenance requests and employee concerns were addressed and resolved quickly
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Hired and managed a team of two coordinators to oversee day-to-day office administration, defining clear responsibilities and establishing foundations for success
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Vetted and hired dedicated IT Manager, decreasing strain on HR team and improving response times to employee support requests
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Took charge of corporate insurance relationship, proactively establishing increased coverage as needed and ensuring annual policy renewals accurately reflected changing business priorities
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Designed and built People Portal website, increasing visibility across the organization and improving HR efficiency due to decrease in employee resource inquiries
Operations Specialist, January 2020 – January 2022
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Spearheaded technology integration after acquisition of Crown & Caliber, resulting in the successful consolidation of 5+ major systems – including email, Slack, and Dropbox – for 150+ employees
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Cut IT costs 38% by reconfiguring the company’s approach to ongoing employee needs and implementing a process to manage support requests in-house
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Optimized personnel acquisition workflows, enabling HR team to recruit, interview, and onboard 100+ new hires with increased efficiency
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Researched and implemented workplace management software aligned with the company’s return-to-office plans, identifying and communicating updated health and safety guidelines to employees and guests
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Served as culture ambassador by launching an internal newsletter and leading DEI initiatives, resulting in increased employee satisfaction and connection to the company’s mission, vision, and values
Office Coordinator, June 2018 – January 2020
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Acted as administrative point person for high-growth company, providing luxury service experiences for all employees and guests
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Seamlessly executed office migration for 40+ employees, supervising tech buildout and workspace planning
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Built reputation for taking on new projects and driving them to success, such as facilitating the company’s 10th Anniversary Weekend – an event that garnered 1,200+ attendees and received widespread praise from the horological community
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Became go-to team member for streamlining processes such as shipping, insurance, and supply requests, increasing day-to-day efficiency and earning promotion to Operations Specialist
